A New Look into Empathy
Hi All, This week I would like to share some thoughts on empathy. Empathy by definition means the ability to understand and share the feelings of others. I show empathy each single day at work. I answer at least 40 calls a day, and most of the time there is some type of issue that the customer is dealing with; thus calling me for some type of resolution. I listen carefully to case after case, plea after plea, desperate calls from customers begging for my mercy and favor in hopes that I will see their hardship through their eyes and do something that will ease their suffering (not an easy job, trust me). It really shocks me how much effort they put into begging. Even without such pleas, I clearly understand and I feel their pain. Was I like this before the start of my mediation research for my It's Hard to Meditate When Your Butt Itches book? I think I was; but I can definitely feel a stronger draw and acceptance since my practicing of mediation and fervent prayers. So often, ...